Terms and Conditions

A1. Our details
Legal name: Full Throttle Experience Limited
Registered office: 26 Fynes Avenue, Stonefields, Auckland New Zealand
Company number: 9334939
Phone: +6421664079
Email: enquiries@fullthrottle.co.nz

A2. How we communicate
We will contact you using the email, phone or postal address you provide. Please keep your contact details current.

B1 – Booking Confirmation
A booking becomes binding when we issue a written confirmation and receive the required deposit. We may decline a booking at our discretion. Only a company director may vary these Terms or confirm special arrangements.

B2 – Pricing and Inclusions
Prices are in New Zealand dollars unless stated otherwise. Inclusions are limited to the services listed in your itinerary or package description. Flights, airport transfers, visas, passports, vaccinations, insurance, meals not specified, and personal expenses are excluded unless stated. If pricing is shown in another currency, we will invoice in New Zealand dollars at our applied exchange rate at the time of invoicing.

B3 – Payments
A deposit of 50 percent of the total booking value is due upon confirmation unless otherwise stated. The balance is due 90 days before your event or trip start date. Bookings made within 90 days require full payment at the time of confirmation. If payment is not received by the due date, we may treat your booking as cancelled (see B6).

B4 – Surcharges
Before final payment we may adjust pricing if our costs change due to new taxes, levies, fuel, or material exchange rate movement. We absorb the first two percent of any adverse currency movement after deposit. No currency surcharges apply once full payment is received.

B5 – Names and Documents
Names must match passports exactly where relevant. You are responsible for any fees required to correct or re-issue documents. Travel documents and tickets will only be issued after cleared funds for the full balance are received.

B6 – Cancellation by You
If you cancel your booking, you must notify us in writing. Because costs and work begin from the time we accept your booking, the following will be deducted from any amounts paid or become payable:

1. Non-recoverable third-party costs we have paid or are committed to pay.

2. A reasonable amount for services we directly control that cannot be resold.

3. A service fee equal to 20 percent of the booking value for work performed and lost margin.

4. A processing fee of the greater of NZD 250 or 5 percent of the booking value.
   We will not retain more than you have paid us. Any supplier refunds we later recover will be passed on after the deductions above. Transfers to another date are treated as cancellations and new bookings unless agreed otherwise. Priority or wait-list deposits that secure early purchase rights are non-refundable.

B7 – Cancellation or Change by Us
If a Force Majeure event beyond our control prevents delivery, we may offer to reschedule or cancel affected services. If cancelled, we will either issue a credit valid for 12 months or refund amounts paid less unrecoverable supplier costs, a fair charge for our work to date, and a reasonable share of overheads.
If we cancel for reasons other than Force Majeure, you may choose a full refund of the cancelled services or a comparable alternative where appropriate.

B8 – Amendments
We will try to accommodate amendments. Supplier charges and an administration fee may apply. Some changes are treated as a cancellation and new booking.

C1 – Event Control
We do not control event scheduling, player or team appearance, seating allocations, or venue operations. Entry is subject to the terms of the event organiser and venue. Tickets are not refundable except as required by law or by the ticket issuer. Lost or stolen tickets may not be replaced and replacement fees may apply if permitted.

C2 – Event Changes
Postponement, curtailment, or cancellation of an event by the organiser is not a cancellation by us of your travel arrangements. Where a rights-holder allows transfer to a new date, we will assist where possible.

C3 – Seating and Requests
We pass on special requests but cannot guarantee seating locations or arrangements.

C4 – Unused Services
No refunds apply for unused services, including late arrival, early departure, missed transport, or change of mind.

C5 – Flights and Transfers
Airfares are subject to airline fare rules. Please reconfirm flight times and notify transfer providers of any significant delay.

D1 – Code of Conduct at Trackside
Motorsport is inherently high-risk. To protect all guests, you agree to:

1. Follow all instructions from our staff, officials, and venue security.

2. Stay within designated spectator areas and behind barriers.

3. Avoid restricted or operational zones.

4. Consume alcohol responsibly—intoxicated guests may be removed without refund.

5. Comply with all venue and event rules.

6. Treat other guests and staff with respect. Abusive or unsafe behaviour will not be tolerated.

7. Supervise children and dependants at all times.
   We or the venue may refuse entry or remove anyone breaching this Code or any venue rule. Any related costs are your responsibility.

D2 – Health and Fitness
You are responsible for ensuring your health and fitness are suitable for participation. Disclose any condition that may affect participation at the time of booking. We may request medical clearance. If reasonable adjustments cannot be made, we may cancel with a refund of payments made (if you disclosed the condition at booking). Otherwise, section B6 applies.

D3 – Illness and Vaccination
If an airline, hotel, transport provider, or venue reasonably refuses service due to illness, test results, or vaccination status, unused services are non-refundable. We will assist where possible at your cost.

D4 – Dietary Requirements
We pass on dietary requests to suppliers but cannot guarantee allergen-free meals. You are responsible for managing your own dietary needs.

E1 – Our Role
We curate and supply some services directly and arrange others with independent suppliers such as airlines, hotels, transport providers, and event organisers. Our responsibility is to use reasonable skill and care in selecting reputable suppliers and arranging the services confirmed in your booking.

E2 – Independent Suppliers
To the fullest extent permitted by law, we are not liable for acts or omissions of independent suppliers. Any claim should be made directly against the supplier under its terms.

E3 – Services We Supply Directly
Where we are the principal supplier, we will provide services with reasonable care and skill. We are not liable for any loss or expense caused by your acts or omissions, by a third party not connected with our supply, or by events outside our reasonable control.

E4 – Consumer Rights
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot be excluded. If you acquire our services for business purposes, the Consumer Guarantees Act does not apply.

E5 – Liability Cap
To the fullest extent permitted by law, our maximum aggregate liability to you is limited to resupplying the affected services or paying the cost of having them resupplied.

F1 – Passports and Visas
If international travel is included, you must hold a valid passport and any required visas or entry permissions.

F2 – Minimum Numbers
Some tours require minimum numbers. If these are not met, we may cancel or re-price no later than 45 days before the start date. You may then choose a refund of payments made for that tour or a credit towards another experience.

F3 – Independent Activities
Optional activities not listed in your booking are operated by independent providers. Advice is given in good faith and without liability for their acts or omissions.

F4 – Room Share for Solo Travellers
Where offered, we may match solo travellers of the same sex in twin share accommodation. If no match is available, single supplements apply.

F5 – Media and Image Use
We may capture photos or video during events and tours. You consent to our use of your image for promotional purposes without payment. If you do not consent, notify us in writing at least 21 days before your event start date.

F6 – Privacy
We handle personal information in accordance with the New Zealand Privacy Act 2020 and our Privacy Policy available here. We may share relevant information with suppliers and rights-holders to deliver your services and meet compliance or security requirements.

F7 – Complaints
Raise any issue promptly with our host or contact us so we can address it during your trip. If unresolved, email a summary within 30 days of the end of your arrangements so we can review it with our suppliers.

F8 – Acting for Others
If you make a booking for another person, you confirm that you are authorised to accept these Terms on their behalf. You will be responsible for any loss we incur if that is not the case.

These additional terms apply when services are purchased by a company, partnership, organisation, or individual acting “in trade” for business or commercial purposes under the Fair Trading Act 1986 s 5D.

G1 – Application
By entering a booking or signed proposal identified as “Corporate”, the Client confirms the services are acquired for business purposes. The Consumer Guarantees Act 1993 therefore does not apply.

G2 – Responsibilities
The Client is responsible for ensuring its guests, staff, or invitees comply with these Terms, venue rules, and the Code of Conduct. The Client must communicate these obligations to its attendees.

G3 – Payment Terms and GST
All corporate prices are exclusive of GST unless stated otherwise. Invoices are due within the timeframe shown on the booking confirmation or proposal. Late payment may incur interest at 2 percent per month plus reasonable recovery costs.

G4 – Ticket and Branding Use
Tickets, hospitality, and experiences provided under a corporate booking must not be:

• resold or transferred for reward;

• used in competitions, trade promotions, raffles, or giveaways; or

• associated with unauthorised branding or marketing;
  without our written consent and any consent required by the event rights-holder.

G5 – Liability and Indemnity

1. Our total aggregate liability to the Client is limited to the total amount paid for the affected services.

2. Neither party is liable for indirect, consequential, or special loss including loss of profit, goodwill, data, or opportunity.

3. The Client indemnifies Full Throttle Experience for any loss or claim arising from its guests’ or representatives’ breach of these Terms or venue rules.

G6 – Insurance and Risk Management
Corporate Clients must hold appropriate public liability and employee risk insurance for participants and confirm such cover if requested. Motorsport and performance-driving activities involve inherent risks; participation signifies acceptance of those risks to the extent permitted by law.

H1 – Governing Law and Jurisdiction
These Terms are governed by the laws of New Zealand. Any dispute or claim arising under them will be subject to the non-exclusive jurisdiction of the New Zealand courts. Nothing prevents either party from seeking urgent or injunctive relief in any competent jurisdiction.

H2 – Interpretation
Headings are for convenience only and do not affect interpretation. References to “event”, “package”, or “experience” include any ticketed or non-ticketed activity, hospitality programme, tour, or travel arrangement organised, supplied, or facilitated by us.

H3 – Entire Agreement
These Terms, together with your booking confirmation or proposal, form the entire agreement between you and Full Throttle Experience Limited and supersede all prior representations or agreements relating to your booking.

H4 – Severability
If any provision is found to be invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, and the remainder will continue in force.

H5 – Waiver
No failure or delay by us in exercising any right under these Terms constitutes a waiver of that right. A waiver is only effective if made in writing and signed by us.

H6 – Assignment
You may not assign or transfer your booking or any rights or obligations without our written consent. We may assign or novate our rights and obligations to a related company or successor entity provided your rights are not materially affected.

H7 – Notices
All notices must be in writing and sent by email or post to the addresses specified in your booking confirmation or on our website. A notice is deemed received:

• on the same business day if sent by email before 5 pm NZ time, or the next business day if sent later; or

• three business days after posting within New Zealand.

H8 – Force Majeure and Delays
Except as otherwise stated, neither party is liable for delay or failure to perform obligations caused by an event beyond its reasonable control, including natural disasters, acts of government, war, strikes, or pandemic restrictions. Timeframes will extend by the duration of the delay.

H9 – Updates to These Terms
We may update these Terms from time to time. The version in effect at the time of your booking applies unless a later version is agreed in writing.